Byrd and Maxwell Coaching Institute

Welcome to Who's that CSR?

Part 1: The Importance fo Effective Client Service

Part 2: The Importance of Effective Client Service

Part 3: The Importance of Effective Client Service

Part 1: The Role and Responsibilities of a Veterinary Client Service Representative (CSR)

Part 2: The Role and Responsibilities of a Veterinary Client Service Representative (CSR)

Part 1: Key Skills and Qualities of an Effective CSR

Part 2: Key Skills and Qualities of an Effective CSR

Part 3: Key Skills and Qualities or an Effective CSR

Lesson 1: Wrap-up

Lesson 1: Quiz

Intro: Building Effective Communication Skills

Part 1: Active listening techniques for understanding client needs

Part 2: Active listening techniques for understanding client needs

Part 1: Verbal and non-verbal communication skills

Part 2: Verbal and non-verbal communication skills

Part 1: Providing clear and concise information to clients

Part 2: Providing clear and concise information to clients

Part 2: Providing clear and concise information to clients

Part 1: Handling difficult and upset clients professionally

Part 2: Handling difficult and upset clients professionally

Lesson 2 Wrap-up

Lesson 2: Quiz

Intro: Common veterinary terms and their meanings

Part 1: Common veterinary terms and their meanings

Part 2: Common veterinary terms and their meanings

Part 3: Common veterinary terms and their meanings

Part 1: Proper pronunciation and usage of medical terms

Part 2: Proper pronunciation and usage of medical terms

Part 3: Proper pronunciation and usage of medical terms

Common veterinary abbreviations and their meanings

Lesson 3: Wrap-up

Lesson 3: Quiz

Intro: Resource Management and Self-Care for CSRs

Part 1: Managing time effectively to handle client requests and administrative tasks

Part 2: Managing time effectively to handle client requests and administrative tasks

Part 3: Managing time effectively to handle client requests and administrative tasks

Building a support system and seek ways to improve

Lesson 4: Wrap-up

Lesson 4: Quiz

Course Survey

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